Booking Help
Help with making & changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Under 2s go free – how to book
- Why do I have to book into a time slot?
- What payment cards do you accept for an online booking?
- What is online best price guarantee?
- I have received an error message when making a booking?
- I'm unsure if my booking has been successful - what do I do?
Tickets & Confirmations
- Does my carer ticket cover all attractions in my combination ticket?
- I haven't received my print@home tickets?
- What do I need to collect my tickets?
- I have booked my tickets online, but not received an e-mail confirmation?
- I have purchased tickets for someone else, how do they collect their tickets?