Booking Help

Booking Portal

• What is the Account Holder Portal?
• How do I access Account Holder Portal?
• Can I change my visit time or date after my original visit time or date via Booking Portal?

Online Booking Help

• Under 2s go free – how to book
• Why do I have to book into a time slot?
• What payment cards do you accept for an online booking?
• What is online best price guarantee?
• I have received an error message when making a booking?
• I'm unsure if my booking has been successful - what do I do?

See all 7 articles

Tickets & Confirmations

• Does my carer ticket cover all attractions in my combination ticket?
• What do I need to collect my tickets?
• I have made a booking but have not received my tickets
• I have purchased tickets for someone else, how do they collect their tickets?

Amending a Booking

• Can I change the date/time of my booking?
• I would like to cancel my booking.
• What if I'm running late for my time slot?